Release Date: January 2026
AI-Powered Conversational Commerce
AI Chat Assistant
- Natural language AI that understands customer intent and guides purchases
- Smart product search with filters (category, price range, stock status)
- Intelligent product recommendations based on cart contents and browsing history
- Automatic coupon detection and application suggestions
- Cart management via conversation (add, remove, view cart)
- Customer loyalty detection - recognizes returning customers by email
- Multi-currency support with 30+ currencies (USD, EUR, GBP, INR, JPY, etc.)
- Casual, human-like tone - not robotic responses
Voice Shopping
- Real-time voice AI powered by Azure OpenAI Realtime API
- Hands-free product browsing and purchasing
- Voice-activated cart management (add/remove items)
- Spoken price localization (e.g., "18 rupees 99" for INR stores)
- Server-side voice activity detection (VAD)
- Whisper-1 transcription for accurate speech recognition
Merchant Dashboard
Products
- Unlimited product catalog (Pro/Enterprise)
- Bulk product import/export (CSV)
- Stock tracking and low-stock alerts
- Product categories and collections
- Product badges (New, Sale, Popular)
Orders
- Real-time order management
- Order status tracking (pending, processing, shipped, delivered)
- Order refunds via Stripe
- PDF invoice generation
- Customer order tracking page
Discounts & Coupons
- Percentage or fixed-amount discounts
- Minimum order thresholds
- Usage limits and expiry dates
- AI-assisted coupon suggestions to customers
Analytics
- Revenue tracking with trends
- Conversation metrics
- Conversion rate monitoring
- AI usage tracking and cost estimates
Store Features
Storefront
- Custom subdomain (yourstore.converso.app)
- Custom domain support (Pro/Enterprise)
- Mobile-responsive design
- Customer accounts with order history
- Newsletter signup
Checkout
- Stripe-powered secure payments
- Guest checkout available
- Discount code application at checkout
- Order confirmation emails
- Abandoned Cart Recovery
- Automatic cart tracking
- Recovery email reminders (cron-based)
- Cart recovery links